Support
Email support@kuhlapps.com and a person will read it. That address handles everything: questions, problems, billing, privacy requests, and security reports.
What to include
The more of this you can give us, the faster we can help:
- What you were trying to do, and what happened instead
- The email address on your Pinchly account
- Your device and iOS version, and the Pinchly version from You › Account & App › Account
Never send us a password, a one-time code, or a full payment-card number. We will never ask for any of them. Please also send no more of your private Pinch content than we need to understand the problem.
Deleting your account
You can do this yourself, and you do not need to contact us first: You › Account & App › Account › Delete My Account. Everything you created — Pinches, people, reminders, circles, categories — is permanently deleted. Pinches other people made about themselves stay theirs.
Deleting your Pinchly account does not cancel an Apple subscription. Cancel that separately in Settings › Apple Account › Subscriptions. If you would rather we handled the deletion, email us and we will verify who you are first.
Subscriptions, billing, and refunds
Pinchly+ is billed by the app store you bought it in, not by us. On iPhone, manage or cancel it in Settings › Apple Account › Subscriptions; on Android, in Play Store › Payments & subscriptions. Refunds are issued by Apple through reportaproblem.apple.com. If something looks wrong with your access after a purchase, email us — we can repair entitlement problems on our side.
Privacy requests
Access, correction, export, and deletion requests go to the same address. We verify identity before disclosing, changing, exporting, or deleting account data, and we do not treat anyone differently for exercising a privacy right. The full detail is in our Privacy Policy.
Reporting a security issue
Email support@kuhlapps.com. Please leave unnecessary personal data and exploit detail out of a first message and we will arrange a safer channel.